They said it was no big deal they would fix it when I returned it. The bad thing about that was, when I had the flat, I called to check to see if it was a problem. I also only received a partial deposit refund because of a flat tire that occurred while I had the rental. After multiple calls and checks I finally received my deposit back on the 31st of may. I dropped the car off on the 15th of may. However, leaving was my fault but still felt as if they didn't help me. Had the distinct feeling they did not check and did not care. Called multiple times to asked if they had recovered it. I asked about my 60.00 deposit they said it would be refunded with no problem at drop off. Large dents in the from and back not very clean on inside and cigarette burns on the seats. He called my insurance to make sure my documents were not fake. I provided my insurance and was still harassed. I was harassed about insurance on the car. We waited for 45 minutes to be picked up. Also, I would not have bothered with writing this negative review.Ĭar drop off was the only thing that was not filled with complications. If they had just authorized the tire replacement in the first place, I would have changed the tire and driven to a local shop, saving them the expense of the service (like I did with the flat tire later). Not only was it an extreme inconvenience and a safety risk, it was fiscally foolish. A problem or two is understandable, even expected, on a long term rental, but the solution Avis chose was not. Had no problems with the vehicle other than the tire issues. Rather than deal with Avis again, I changed the tire myself and paid to have the flat repaired. Later in the rental (17 days in all), we had a flat - different tire. After it was all said and done, our one day visit to the Grand Canyon was reduced to a short drive through on the way to our final destination. They authorized a replacement tire and sent me to a local shop to get it replaced. After limping to the Flagstaff airport in the morning (over 3-1/2 hours 50mph) they had no vehicles available.
I argued, to no avail, on four separate calls to Avis emergency roadside service that driving 185 miles to Flagstaff, AZ on a spare designed for short distances at slow speeds was unsafe and a waste of time since I could not possibly keep anywhere near my trip schedule. They told me that since the vehicle was driveable, I would have to go to the nearest airport Avis location and exchange for a new vehicle in the morning. We were in Gallup, New Mexico for the evening, en route to the Grand Canyon. However, instead of arranging/authorizing a local replacement they had a service come out and change the tire, putting the spare (a doughnut) on the vehicle. It was clearly irrepairable and the Avis representatives I spoke with agreed.
The fees and restrictions vary based on rental location, so it is best to contact the branch you wish to rent from for complete details.Come on Avis! Value Had a tire issue - a bubble I discovered at the end of the first day. Renters between the ages of 21 and 24 may be subject to a ‘young renter fee’ and can be limited to certain car classes. In order to rent an Enterprise car in the state of California, you must be at least 21 years of age. Search for a car rental location or browse the list below. Choose from one of our popular airport locations or find the perfect car at a neighborhood branch. Take in all the great sights that California has to offer with a rental car from Enterprise Rent-A-Car. Rent a car one way and enjoy some of California's top road trips: Planning a trip to California? With major metro areas such as Los Angeles and San Diego, along with top attractions including Hollywood, San Diego Zoo and Golden Gate Bridge, you are sure to have a unique and memorable experience.